Migration
Can you move our knowledge base to WordPress?
Yes, when your current tool lets you export your articles. We move the articles, images and internal links into WordPress and set up KnowX or a custom theme around them.
How a move runs
What are the steps?
Check the export
On the discovery call we look at what your current tool can export.
Staging first
We ask for access to a staging site, or set one up, and move the content there.
You review
You check articles, images and links on staging.
Go live
We switch over when you approve, with redirects from the old addresses where the old tool allows them.
What moves
What comes across?
Articles and topics
Articles become WordPress posts. Topics become categories.
Images and files
Uploaded into your WordPress media library.
Links between articles
Rewritten to the new addresses.
Be aware
What does not come across?
Tool-only features
Votes, analytics history and AI answers from the old tool are not part of KnowX.
Tickets
Ticket history stays in your help desk.
Migration questions
How long does it take?
It depends on how many articles there are and how clean the export is. We tell you after we see it.
What does it cost?
We quote after the discovery call and a look at the staging copy, not before.
