Knowledge Base Guides
Moving a Knowledge Base Off a Hosted Tool: What to Check First
Five checks before you move a knowledge base off a hosted tool: the export, images, links, redirects and lost features. Plus a safe order of work.
Free WordPress theme
A knowledge base on your own site, not a monthly bill
KnowX is a free WordPress theme that turns posts and categories into a help center. Activate it, and your knowledge base home page is ready. Your articles stay on a site you own.
- Price
- Free, GPL v3
- Runs on
- WordPress, self-hosted
- Articles
- Normal posts and categories
- Made by
- Wbcom Designs
How it works
How do I build a knowledge base with KnowX?
Four steps, all in the WordPress admin you already know.
Install the theme
Add KnowX from Appearance > Themes. On first activation it creates a Knowledge Base page and sets it as your home page.
Create your topics
Each WordPress category is a topic, such as Getting Started or Billing.
Write articles as posts
Publish a post and pick its category. It shows up in Recent Articles on the home page and on its topic page.
Make it yours
Set the logo, colours, fonts, header and footer in the Customizer.
What you get
What is in the theme?
Everything below is in the free download.
Two knowledge base home pages
Layout One has a hero with search, a tile for each topic, popular and recent articles, and a support section. Layout Two lists every topic with its articles.
Breadcrumbs and a search bar
An optional sub-header shows where the reader is and lets them search. It uses the Yoast SEO breadcrumb trail when you have it on.
A login screen in your brand
Set the login logo, its link and the page title from the Customizer.
Sidebars and widgets
Left and right sidebars, a KnowX Categories widget and four footer widget areas.
Fonts hosted on your site
Google Fonts can be loaded from your own server, with preload.
Works with what you run
KnowX detects bbPress, Elementor and Jetpack and adjusts for them.
See all featuresWho it is for
What can I build with it?
Three common uses, one theme.
A customer help center
Answers your customers can find before they write to support.
Customer help centerAn internal knowledge base
A team wiki for how-tos, policies and onboarding.
Internal knowledge baseProduct documentation
Guides and references grouped by topic, on your own domain.
WordPress as knowledge base softwareHonest comparison
Hosted knowledge base software or WordPress with KnowX?
Both are fair choices. Pick by what matters most to you.
Hosted knowledge base software | WordPress with KnowX | |
|---|---|---|
| Getting started quickly | Usually the faster start | You set up WordPress first |
| Monthly software fee | Yes, often per agent or per seat | None for the theme. You pay for hosting |
| Where your articles live | On the provider's platform | In your own WordPress database |
| Hosting and updates | The provider looks after them | You or your developer look after them |
| Voting, analytics, AI answers, ticketing | Often built in | Not in KnowX. Added with plugins if you need them |
| Changing the design and behaviour | Limited to what the provider allows | Changeable with the Customizer and code |
Guides to building a knowledge base
Knowledge Base Guides
WordPress Knowledge Base: Theme or Plugin?
Should your WordPress knowledge base use a theme or a plugin? What each does, where each stops, and a ten-minute checklist to decide.
Knowledge Base Guides
How to Write a Knowledge Base Article People Finish (Template)
A five-part knowledge base article template you can copy, with three finished examples and a five-minute review checklist.
Common questions
Is KnowX really free?
Yes. It is a free theme on WordPress.org under the GPL v3 licence. You pay only for your own hosting and domain.
Do I need to know how to code?
No. You write articles as normal WordPress posts and change the design in the Customizer.
Is KnowX a block theme?
No. It is a classic theme. You customise it through the Customizer, menus and widgets, and write articles in the block editor.
What does it not do?
KnowX does not include article voting, search analytics, AI answers, a chatbot or ticketing. If you need one of those, you add a WordPress plugin for it.
Can you build the knowledge base for us?
Yes. Wbcom Designs, the team behind KnowX, takes on custom work. It starts with a discovery call.
Start your knowledge base today
Download KnowX free from WordPress.org, or ask us to build it for you.
