Knowledge Base Guides
Moving a Knowledge Base Off a Hosted Tool: What to Check First
Five checks before you move a knowledge base off a hosted tool: the export, images, links, redirects and lost features. Plus a safe order of work.
·12 min read
Tag: Knowledge base structure
Knowledge Base Guides
How to Write a Knowledge Base Article People Finish (Template)
A five-part knowledge base article template you can copy, with three finished examples and a five-minute review checklist.
·12 min read
Knowledge Base Guides
How to Structure Knowledge Base Categories So People Find Answers
Four rules for knowledge base categories, a worked example from questions to a finished tree, and fixes for a structure that has grown messy.
·12 min read
Knowledge Base Guides
Internal Wiki vs Knowledge Base: Which Does a Small Team Need?
An internal wiki is a shared workshop. A knowledge base is the team manual. Learn which a small team needs first and how to start with three topics.
·13 min read
Knowledge Base Guides
Knowledge Base Examples: What the Good Ones Have in Common
The best knowledge base examples share five traits. See each one in a live example, learn why it works, and score your own with a 12-point checklist.
·12 min read
