Docs staff own, a wiki members improve and write-ups that go live after approval: how to build a collaborative knowledge base for a class or lab on WordPress with KnowX, WB Member Wiki and WB Member Blog.
A fair comparison for small teams: what a SaaS help center costs per person, what self-hosting on WordPress costs in time and money, who owns the content, and when a SaaS tool is the better choice.
KnowX 2.0.0 is a major update. Your 1.x Customizer choices are not carried over, so review Appearance > Customize after updating. Here is what the new version lets a docs site owner do.
How to plan a product documentation site on WordPress with KnowX: help center or docs, the URL structure to choose before launch, Layout One vs Layout Two, release notes and versions.
A knowledge base maintenance routine that fits a small team: owners, review triggers, finding stale articles in WordPress, showing the updated date in KnowX, and retiring articles without breaking links.
Knowledge base search returning nothing for answers you have? We tested a WordPress help center: 11 of 12 customer questions failed. Word changes fixed nine, plus a better no-results page.
Should your WordPress knowledge base use a theme or a plugin? What each does, where each stops, and a ten-minute checklist to decide.
Free knowledge base software comes in three kinds: free plans, free trials and self-hosted open source. See what each really costs and how to choose.
Build a knowledge base on WordPress with the free KnowX theme: install it, set up topics and articles, pick a layout, brand it, and fix the common setup problems.
The all-in-one WordPress community stack
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